Home > About : Performance Pledge
Vision | Mission | Objective | Target Customers | Performance Pledge | Monitoring System | Suggestions and Comments
 
Vision
 

To be an outstanding and progressive institution of higher education serving Macao and the neighbouring regions.
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Mission
 

The Macao Polytechnic Institute is committed to providing student-centred education and training that combines rigorous learning with the excitement of discovery, promoting academic freedom, integrity and creativity, supporting a diverse research culture in a dynamic environment, and instilling a spirit of service for the betterment of society.
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Objective
 
  • To contribute to the MSAR Government¡¦s priority policy of human resource development and its goal of building a prosperous society.
  • To establish a first-class institution of higher learning through continuous capacity building and strategic partnerships with renowned universities around the world.
  • To create an open and harmonious environment for the free expression of academic views and to function as a platform for first class research and academic exchanges, especially projects of direct relevance to Macao.
  • To encourage students to work towards self-improvement, maturity, and a willingness to serve.
  • To provide professional training tailored to the specific needs of the community and thereby contributing to its sustainable development.
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Target Customers
 
MPI staff, students and general public.
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Performance Pledge
 
Service Type   Handling Time
Applications for borrowing / reading card   3 working days
Loss / replacement of borrowing / reading card 1   3 working days
Document Delivery Service request processing   2 working days
New books arrival notice 2   5 working days
Enquiry letters or signed complaints   3 working days
Enquiry e-mail or signed complaints   2 working days
1 Please submit a new application letter and one recent photo in case you lose your borrowing card or reading card.
2 Counting from the completion date of the registration process.
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Monitoring System
 

The Board of Management monitors the implementation of our service commitments. Department heads will review our standards annually.
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Suggestions and Comments
 

We welcome any vauluable comments, suggestions or complaints, which can be made directly through any of the following channels:
  1. Letter, fax or e-mail addressed to the Board of Management;
  2. Letter, fax or e-mail addressed to the Department Head;
  3. Letter put into the Opinion Box located inside Macao Polytechnic Institute.
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